All prices are quoted in US dollars. Merchandise, product specifications, availability, imagery and prices depicted are subject to change without notice. Items designated as Clearance or Final Sale are drastically marked down and are not eligible refund or exchange unless defective. Prices in effect at the time of order placement will apply. Clients who provide incorrect shipping data will be responsible for all costs related to retrieving and/or reshipping the order.
Online Pole Studio works hard to ensure that every item we offer is in stock and available for immediate shipment. Most orders ship within 24 hours of being placed - In the rare event that an ordered item remains unavailable to ship after 72 hours have elapsed, Online Pole Studio will inform clients via the email address entered on the checkout page order form.
Items which specify an ETA, or expected ship date (typically pre-order and backordered items) are date listed as accurately as possible. In many cases, Online Pole Studio relies on estimated in-stock dates from third-party vendors and suppliers. Please understand that we do our very best to provide the most accurate estimates possible with the data available to us, however, delays beyond our control do occasionally occur, which is precisely why we list these ship dates as expected - please plan accordingly.
In an effort to minimize fraud, your credit or debit card's issuing bank, and/or the card's payment processor (American Express, Discover, Mastercard, Visa) may require that we contact you to verify your identity and/or to confirm that the card being used is in your possession. Typically we are required to obtain a photocopy or facsimile of the card, and one form of a government-issued photo ID These documents are securely destroyed immediately after a verification or non-verification is determined.
Please note that these mandated fraud prevention measures may delay the shipment of your order - we will promptly email and/or call the daytime phone number that you provided in an effort to minimize any delays. Please check your email and voice mail frequently if you've placed an order with us and expect it to ship as quickly as possible
Changes or modifications to customer orders may be done at anytime prior to shipping - EXCEPT if a 'gift' credit card was used for payment. Gift credit cards are the purchasable variety that do not bear a card holders name. Be aware that any changes or modifications to an order will result in a second authorization, sometimes called a Pending Charge, on the card holder's transaction record. The first authorization, posted to the account at the original order amount, will expire in 2 - 30 days depending on the issuing bank's policy regarding authorization expiration.
In other words, if you modify an order after it has been placed on our web site, you'll see a line item on your transaction record that represents the original order amount - this is not a charge, it's simply an authorization that occurred when you placed the original order and it will vanish in a few days. The amount of this temporary authorization will not be available on your credit card account until the authorization expires.
Refunds, exchanges, defects and cancellations
We want you to be proud of our products - if for any reason you are not, please tell us.
Incorrectly delivered items will be replaced by Online Pole Studio, including all shipping fees, if reported within 15 days of receipt. Items must be returned in like-new, sellable condition, with all product packaging and pack-ins intact - returns missing packaging or pack-ins will be subject to an item-specific reconditioning fee.
Exchanges for client mis-ordered or for color changes are allowed for most items if reported within 15 days of receipt, and received within 30 days. And only if item and package are in like-new condition - reshipping fees will apply. Client must contact Online Pole Studio to arrange payment for shipping exchanged item(s). Client damaged or altered returns are not refundable or exchangeable - items received by Online Pole Studio damaged or altered will result in the client being notified, and given the option to purchase shipping to have the item(s) returned to them. Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit - items and packaging damaged in transit are not eligible for full credit - returns missing packaging will be subject to an item-specific repackaging fee.
If you believe an item you've received is defective, please email a description of the problem. Defective product replacements will not be shipped until the original item is received and tested. Once the item has been confirmed defective, and all components are accounted for, the replacement item(s) will be shipped. If the item is being returned for credit, the credit will not be issued until the item has been inspected, tested and confirmed to be defective. Returned items which are found to be free of defects (not defective) will result in the client being contacted with options for disposition.
To return an item which you simply do not want, but is otherwise free of defects: Allowed for most items if reported within 15 days of receipt for refund or exchange. Item(s) must be returned in like-new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit - items and packaging damaged in transit are not eligible for full credit - returns missing packaging will be subject to an item-specific repackaging fee. Shipping fees are non-refundable.
Canceling an order
In the event you wish to cancel an order which has been placed, please email: Contact Form ASAP. If the order has already shipped, simply return the merchandise to the Online Pole Studio mailing address listed above once received. Include a brief note detailing the reason for return, and whether a refund or exchange is desired. Include the name and/or order ID from the original invoice. Please insure, or require delivery confirmation on your return to avoid any issues. Product refunds will be issued via credit to the payment vehicle used. All credits will be transacted within 48 hours of receipt of returned goods. Shipping fees are not refundable.
Returning purchased products
Only products purchased directly from Online Pole Studio can be returned - unless defective and returning for exchange. Return product and all components, postage paid, and in original packaging, to the Online Pole Studio mailing address listed above. Include a brief note detailing the reason for return, and whether a refund or exchange is desired. Include the "ship to" name and/or order ID from the original invoice for proper credit - items returned without adequate ID are impossible to process and will be held for 30 days. Items remaining unclaimed after 30 days will be donated to a charitable organization of Online Pole Studio's choosing. Please insure, or require delivery confirmation on your return to avoid any issues. Product refunds will be issued via credit to the payment vehicle used. All credits will be transacted within 48 hours of receipt of returned goods. Shipping fees are non-refundable. Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit, insurance is strongly recommended - items and packaging damaged in transit are not eligible for credit.
Version Date: July 07, 2017