Purchaser is responsible for any duties, taxes, handling fees, etc which may be imposed by country of residence and/or delivery service providers.
Emailed shipping notifications cannot be recreated if undeliverable - creating an account however, will allow you to view your order history and tracking data anytime.
Online Pole Studio is not responsible for shipper's performance - shipping fees cannot be refunded if deliveries are late. You may however, receive a refund or adjustment from the carrier if you inquire. For orders shipping outside the US, please note that selecting the "suppress prices on packing slip" option only hides the pricing on the packing slip inside the box. Border Customs requires that a commercial invoice, with pricing specified, be attached to the outside of the box for their inspection. Therefore, the suppress prices option will not reduce or eliminate any required duties or taxes that might be imposed by your country or region.
Lost or Undelivered Items
If you haven't received a shipment that shows as "Delivered" by the shipper, please contact the shipper first to located. If they aren't able to locate, please contact us to inquire about a replacement.
Purchaser is responsible for all costs related to incorrectly addressed order submissions.
Online Pole Studio is not responsible for Custom's delays.
Any shipping dates or times provided are approximate. Conditions may arise which prevent compliance of delivery schedules, Online Pole Studio shall not be liable for any damage or penalty for delay in delivery or the failure to give notice of the delay. Online Pole Studio shall not be liable for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials, or manufacturing facilities, or for delay due to the elements, acts of nature, acts of the purchaser, acts of non-performance of suppliers, acts of civil or military authorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, accidents due to machinery, delays in transportation, or any other causes beyond the control of Online Pole Studio whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a period equal to such delay. Purchaser is responsible for all costs related to incorrectly addressed order submissions.
Version Date: July 07, 2017